What is UTS OnDemand?
UTS OnDemand is a fare-free van shuttle service that provides rides for University community members to areas in and around Grounds during overnight hours.
- Its primary function is to get students home quickly and safely after late-night study sessions, work shifts, or from just hanging out with friends.
- For the days and times of operation, refer to the Service Schedule.
UTS OnDemand is a demand and response transportation service with flexible routes.
- Unlike a bus that follows a fixed route on a set schedule, OnDemand only performs a pick-up when a request is made by a rider. After the pick-up, OnDemand either takes the rider directly to their requested stop or makes an additional pick-up to maximize van capacity before completing the drop-off.
- Ride requests are made via the TransLoc app. Scroll down to Service Details for instructions on how to use TransLoc.
UTS OnDemand uses fixed pick-up and drop-off locations called "hubs."
- There are over 50 hubs to choose from in and around Grounds for pick-up and drop-off.
- The TransLoc app will show the user's location in relationship to the surrounding hubs. Click here to see a list of all the current hub locations. Recommendations for additional hub locations can be submitted via feedback form.
- IMPORTANT! Be at the hub when the van arrives as if you were catching the bus. If a van has to wait for a rider, it slows down the OnDemand service, creating longer wait times for other riders.
- IMPORTANT! Vans will only wait 3 minutes after arriving at the pickup location. After 3 minutes, the ride will be canceled, the rider will be marked a "No Show", and the driver will move on to the next ride request.
UTS OnDemand overlaps operating times with UTS Night Pilot bus service during Full, Weekend, and Exam Service.
- Night Pilot bus service will provide transportation to and from the high-demand areas -- Clemons and Alderman Libraries, First-Year Dorms (McCormick Road, Alderman Road, Hereford Residential College, and Gooch/Dillard via Hereford Residential College), Jefferson Park Avenue, Bond and Bice Houses, and The Corner via Madison Hall.
- OnDemand focuses on areas not directly served by the Night Pilot bus route, namely North Grounds, Faulkner, Copeley, the International Residence College (IRC), Rugby/Grady, 14th St, West Main, etc.
- Riders may need to use both OnDemand and the Night Pilot route in one trip to get to their destination. If so, riders should use the Alderman Library hub as their connection point.
- When the Night Pilot is not in service, the OnDemand service area expands to cover the areas that were being served by the bus route.
Days and Times of Operation
For the current days and times of operation, refer to the Service Schedule.
UTS OnDemand may suspend its operation without advance notice should conditions be judged unsafe. During inclement weather and emergency situations, please visit the P&T Operating Status Board to check the status of OnDemand.
How to Request a Ride Using TransLoc
To request a ride on UTS OnDemand, the rider needs to submit a ride request using the TransLoc app.
- Log into the TransLoc app using your University Account (NetBadge)
- Select the OnDemand tab along the bottom of the screen, and tap the screen to open the UTS OnDemand service map.
- Input the pickup and drop off locations. There are two ways to do this:
- Select the pickup or drop off text field, type the location name, and select the appropriate location, or
- Select a location from the pins on the map, then select whether it is the pickup or drop off location
- Select "Request Ride".
If there are any problems using the app or there is a question/concern, the rider can reach the OnDemand dispatcher at (434) 242-1122 during operating hours.
- Be at the hub when the van arrives as if you were catching the bus. If a van has to wait for a rider, it slows down the UTS OnDemand service, creating longer wait times for other riders.
- Have a valid UVA ID. The ID must be presented to the driver to ride UTS OnDemand.
- Wearing a mask is recommended. Although not required, wearing a mask is recommended per CDC and UVA Health guidance.
- Confirm the van number. When meeting the van, riders should confirm the van picking them up is the van assigned to them in the TransLoc app. Each van has its assigned number posted on the body of the van just under its side-view mirrors.
- Canceling a ride request. If the rider is unable to meet the requested ride, the rider should cancel the request in the TransLoc app as soon as possible. Failure to do so slows down UTS OnDemand service and creates longer wait times for other riders.
Prohibited Activities and Items
Riders displaying any unsafe or prohibited behavior are subject to referral to the University Police Department and/or the Office of the Dean of Students. This behavior includes, but is not limited to the following:
- Smoking, vaping, eating, or drinking in the van
- Belligerent, aggressive, and any other unsafe behavior or activity, including intoxication
- Discharging of bodily fluids inside the van
- "No showing" requested rides - to cancel a ride use the TransLoc app or call (434) 242-1122
- Excessive canceling of requested rides
Any mess made in the van by the rider or their guests is subject to a $150 cleaning fee.
The following are not permitted in the vans:
- Open alcohol containers and/or lit cigarettes
- Weapons of any kind
- Luggage, bicycles, and/or any article too large to fit on the rider's lap or at the rider's feet
- Animals except service animals
UTS OnDemand Vans
OnDemand operates the following vehicles:
Van 1: 2007 GMC Savana (white)
Van 2: 2011 Chevy Express (white)
Van 4: 2015 Toyota Sienna (blue)
Van 5: 2017 Dodge Caravan (white)
Van 6: 2010 GMC Savana (white)
Van 7: 2017 Ford Transit (white)
Have some feedback you believe will improve UTS OnDemand service? Click here to submit it.