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Coronavirus Information and Updates

05/28/2020 - 9:00am

Effective until further notice, University Transit Service is operating a modified service level including only Redline Special. Learn more about the Redline Special.

2020 permit renewals have been impacted by coronavirus. Visit our permit renewal updates page to learn more.

Safe Ride Riders' Guide

Schedule a Ride by Phone

  1. Call the Safe Ride phone number at Yellow Cab: (434) 242-1122. Please use this number to ensure a trained dispatcher receives the call.
  2. Identify yourself as a Safe Ride rider.
  3. Provide your 9-digit University ID number and your cell number.
  4. Provide a specific location for pick-up and drop-off, providing any information that may assist the taxi driver in finding you. For example, if the pick-up point is “Alderman Road Dorms,” note whether you will be on Alderman Road near Tree House Drive or on McCormick Road near Observatory Hill Dining Hall.
  5. Inform the dispatcher if you have a mobility aid that must be stowed or a service animal. Provide any special instructions that are applicable, like “do not honk,” or “cannot cross street without assistance.”
  6. Follow the confirmation texts that the Yellow Cab system will generate.

Schedule a Ride Online or through a Mobile Device

  1. Visit cvilletaxi.com on your desktop or mobile device.
  2. If you already have an account with Yellow Cab, log in. If not, click on “Register” and provide the required information.
  3. Click on “New Reservation,” enter the applicable information in the FROM, TO, and WHEN field. Use the default “closest available vehicle.”
  4. In the Details and Payment window, type "UVA SAFE RIDE" and your UVA ID number as the first line in the “Instructions for Driver” box. In the same box, enter specifics for pick-up and drop-off, providing any information that may assist the taxi driver in finding you. For example, if the pick-up point is “Alderman Road Dorms,” note whether you will be on Alderman Road near Tree House Drive or on McCormick Road near Observatory Hill Dining Hall.
  5. Inform the dispatcher if you have a mobility aid that must be stowed or a service animal. Provide any special instructions that are applicable, like “do not honk,” or “cannot cross street without assistance.”
  6. Review the confirmation texts that the Yellow Cab system will generate and send to you.

Procedures During the Ride

  1. Track the ride and communicate with dispatch through the texts that the Yellow Cab system generates.
  2. Move to the pick-up point as the taxi arrives.
  3. If, after you receive the text noting that the taxi has arrived, you find you will be delayed more than five (5) minutes in getting to the pick-up point, communicate with Yellow Cab via text or phone to reschedule the ride.
  4. At the end of the ride, the driver will close out the ride using the tablet.
  5. Tipping the driver for a Safe Ride ride is not required.
  6. Within a few minutes after the ride, participate in the post-ride survey (as desired).

Inclement Weather and Other Incidents

Inclement weather and other incidents may impact response time and service availability. Safe Ride riders should compensate for inclement weather by building in extra time when scheduling rides. Depending on the severity of the inclement weather or other incidents, Safe Ride service may be suspended. Check the Parking and Transportation website for announcements during inclement weather and incidents.

Canceling Rides 

Safe Ride rides can be canceled:

  • By phone at (434) 242-1122
  • By replying "cancel" to Yellow Cab's text messages
  • Or, if registered through Yellow Cab’s online account, online.

Because a commitment to your ride request impacts other riders, and Safe Ride rides are only called for when needed, be courteous and cancel within a few minutes of requesting the ride. Otherwise, the ride may be considered a “No Show” ride and there may be consequences.

“No Show” Rides

If a Safe Ride rider is not present at the pick-up point at the pick-up time, Yellow Cab Dispatch will attempt contact with the rider via text or phone. If, after five minutes, there is no Safe Ride rider at the pick-up point, and no response to the attempt to contact, the Yellow Cab will be released and the ride is recorded as a “no show.” Safe Ride riders are subject to a possible $10 fee for every ride recorded as a “no show.” If the Safe Ride rider is at the pick-up point and has received the text noting that the taxi is on location, but the taxi is not visible, the Safe Ride rider should use the text service generated by the service call or call dispatch directly at (434) 242-1122.

Prohibited Activities

  • Smoking, including e-cigarettes, drinking, and eating in the vehicle.
  • Belligerent, aggressive, and any other unsafe behavior or activity, including intoxication.
  • Repeated instances of being a “no show” for requested rides.
  • Discharging of bodily fluids inside the vehicle (rider may be subject to cleaning fee in the event of bodily fluid discharge).
  • Luggage, bicycles, and articles too large to fit on the rider’s lap or at the rider’s feet.
  • Animals, except service animals.
  • Open alcohol containers.

Riders displaying any unsafe or prohibited behavior are subject to referral to the University Police Department and/or the Office of the Dean of Students.

Yellow Cab drivers reserve the right to contact the authorities for dangerous behavior.

Tips for a Good Experience

  1. When scheduling rides, build-in appropriate buffer time (5-20 minutes).
  2. Be specific about trip logistics before and during the ride, in particular in locations that have more than one pick-up point.
  3. Be courteous, professional, and punctual.
  4. Wear a seat belt.
  5. If using a mobility device, transfer to the taxi on your own. Maintain mobility device in good working order.
  6. If using a service animal, maintain control at all times.
  7. Know the Safe Ride service times and service area.
  8. Do not present any of the prohibited activities or behaviors.
  9. Report any issues to transportation@virginia.edu and/or Yellow Cab immediately.

Yellow Cab Responsibilities

  • Deliver professional, responsible, respectful, and courteous service.
  • Prompt rider and inform driver of key information about the ride, such as specific pick-up location, presence of service animal, or use of mobility device.
  • Facilitate effective communication between rider and driver (i.e., texts, horn, phone calls).
  • Alert rider of eligibility, service hours, and/or service area issues.
  • Keep conversation on a professional level.
  • Be responsive to Safe Ride rider concerns and work collaboratively with UVA partners to resolve.