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Important P&T Information and Updates

  • Please see our Service Schedule for important changes to transit and parking service levels during the change from winter service to service for the spring semester. Parking enforcement for all locations will remain in effect unless otherwise noted on the Service Schedule. 
  • Use our Operating Status page for updates during times of inclement weather.
  • Safe Ride services are currently provided by Yellow Cab of Charlottesville. Yellow Cab offers the ability to book in advance and track the vehicle. Call (434) 242-1122 to request a ride. Find more information about Safe Ride provided by Yellow Cab, HERE.
  • Important details on Safe Ride service:
    • Safe Ride services are available daily from 5:00 AM to 7:30 AM and 10:00 PM to 12:00 AM.
  • Parking meters and pay stations in all applicable parking locations have been removed or deactivated. Please use ParkMobile to pay for metered parking.
  • Parking permits, including student permits can be purchases via the Online Parking Portal 

11th Street Garage

Opening date: March 17, 2008
Spaces: 1025
Clearance: The 11th Street Entrance for all vehicles including oversized vehicles.  The Jefferson Park Avenue Entrance is for all vehicles that are not oversized.  Clearance Height is 7’5” from the JPA Entrance moving up the ramp.
Valid permits: Patients, Patient Visitors, and Patient Guests park at no cost with validations and are allowed to park on Levels B – G. Staff with designated parking permits assigned for authorized days of the week and times of day are allowed to park on Levels D – G. Vendors and others who would like to park in the 11th Street Garage may pay an hourly rate at the B Level Customer Service Booth and are allowed to park on Levels D – G.
Payment methods: Ticket Validations, Credit Card, and Cash. 
Bike amenities: Sheltered bike parking is available at both the 11th Street and Jefferson Park Avenue entrances.

The Health System 11th Street Garage is located in the center of a block defined by Jefferson Park Avenue, Main Street, 11th Street, and the railroad tracks.  Patient parking is provided on Levels B-G of the 11th Street Garage, with Levels B & C reserved at all times for Patients, Patient Visitors and Patient Guests only. Levels D-G are reserved for 11th Street Garage Permit holders, Patients, Patient Visitors, Patient Guests and Departmental Guests with validations.

Pedestrian Connection to the Health System

There is a pedestrian bridge on Level C that connects the 11th Street Garage to the Lee Street Garage. A second pedestrian bridge on Level A of the Lee Street Garage connects pedestrians to the Health System Primary Care Center.

Ticket Validations

Drivers entering the 11th Street Garage from 11th Street or Jefferson Park Avenue will stop at an Entrance Column and take a ticket as dispensed.  This barcode ticket will be white with an orange stripe.

  • Patients, Patient Visitors and Patient Guests will take this entrance barcode ticket with them to their appointment. An Intake Specialist at the appointment will validate the entrance ticket.  This single ticket will be taken back to the vehicle at the conclusion of the appointment. The driver will pull up to any of the 4 exit lanes from the 11th Street Garage.  The driver will insert the validated barcode ticket into the slot in the Exit Column. The gate will raise. The driver may toggle the Help Button if there are any issues with this ticket to speak with a Gate Attendant through the intercom.
  • Departmental Guests will take the entrance ticket to their appointment. The Departmental Guest will be provided with a 2nd validation ticket to be used in combination with the entrance ticket to exit the 11th Street Garage. Both tickets will be taken back to the vehicle at the conclusion of the appointment. The driver will pull up to any of the 4 exit lanes from the 11th Street Garage. The driver will insert the entrance ticket into the slot in the Exit Column. When prompted from the Exit Column screen, the driver will then insert the validation ticket. The validation will be accepted and the gate will raise. The driver may toggle the Help Button if there are any issues with these tickets to speak with a Gate Attendant through the intercom.

Cash Payments

Vendors and others who park in the 11th Street Garage without a validated ticket may pay an hourly fee at the Level B Customer Service Booth.  The Customer Service Booth Attendant will take the entrance ticket, insert the ticket into the fee computer, provide the fee, and take payment. Payment may be made by credit card or cash. The Customer Service Attendant will then validate the entrance ticket. The driver will pull up to any of the 4 exit lanes from the 11th Street Garage.  The driver will insert the validated barcode ticket into the slot in the Exit Column. The gate will raise. The driver may toggle the Help Button if there are any issues with this ticket to speak with a Gate Attendant through the intercom. An ATM is located in the University Hospital Cafeteria if needed.